Coronavirus Precautions - APG Federal Credit Union

APGFCU branches, with the exception of the Cecil College branch due to the campus closure, are open for member service needs by appointment only. We are accepting appointments Monday - Friday, 9 a.m. – 4 p.m., and Saturdays 9 a.m. – 12 p.m.

Request Appointment

In case of inclement weather, we encourage you to review APGFCU website for potential closures or delays that may impact your scheduled appointment.

The health and safety of our members and employees are of top priority, so please carefully read and follow our guidelines below. In case of inclement weather, we encourage you to review APGFCU website alerts for potential closures or delays that may impact your scheduled appointment.

When you arrive for your appointment, please remember to:

Stay in your car until you receive a call from us indicating that it is clear to approach the building.
Be on time. Appointments are limited to a 30 – 60 minute window based on the requested transaction. Please call the branch if you are running late or can no longer make your appointment.
Bring your physical ID.
Wear a protective face mask and maintain a six-foot distance from others at all times.
Remain behind protective barriers.
Follow installed social distancing queues guiding you to your designated area.
Stay home if you are experiencing symptoms of COVID-19 — we are happy to reschedule you for a later date.
No more than two people per appointment.
Refrain from using the restrooms.

Drive-thru hours

All drive-thru locations are open for member transactions, with Saturday hours and night drop service available.

Weekly drive-thru hours are:

Monday – Thursday: 9 a.m. to 5 p.m.
Friday: 9 a.m. to 6 p.m.
Saturday: 9 a.m. to 1 p.m.

The full list of the 12 drive-thru locations open is as follows: Aberdeen, APG (closed Saturdays, as usual), Bel Air, Chesapeake City, Edgewood, Elkton, Fallston, Forest Hill, Havre de Grace, Laurel Bush, North East and Riverside.

Available drive-thru lanes at each location:

Aberdeen Branch – 2 lanes
APG Branch - 1 lane
Bel Air Main Street Branch – 2 lanes
Chesapeake City Branch – 1 lane (temporarily closed)
Edgewood Branch – 4 lanes
Elkton Branch – 4 lanes
Fallston Branch – 2 lanes
Forest Hill Branch – 2 lanes
Havre de Grace Branch – 2 lanes
Laurel Bush Branch – 4 lanes
North East Branch – 2 lanes
Riverside Branch – 1 lane

How to Bank Remotely with APGFCU

As a reminder, there are many ways you can conduct transactions remotely without having to visit a branch at all. Please check out our list of 54 Ways to Transact without Visiting a Branch and our step-by-step guide for remote transaction instructions.

Online and mobile banking to check balances, transfer funds, pay bills, view account history and deposit checks via a mobile device. Click here to enroll.
Online loan application to apply for any loan type. Select “Borrow” from the top menu bar.
ATMs to make cash deposits and withdrawals. Don’t forget, if you are not near an APGFCU ATM, we have partnered with Allpoint to offer surcharge-free withdrawals to APGFCU cardholders. To find a free ATM, click here and check the “Free ATMs” box. As always, please remember these safety tips when using an ATM.
ABBY Telephone Teller allows you to check balances, transfer funds and hear account history. Call (410) 272-4000 or (800) 225-2555 and select option 2.
Member Service Center - Speak to a representative directly by calling (410) 272-4000 or (800) 225-2555 and select option 4. Service is available Monday through Friday, 8 a.m. to 8 p.m., and Saturdays, 9 a.m. to 1 p.m.

Since the pandemic began, APGFCU has worked to balance member needs with member and employee safety. We thank you for your patience and understanding while we scaled back operations in order to do so.

Quick Links

Protecting Yourself from Fraud

Please remember APGFCU will NEVER ask for your personal identification number (PIN). If you receive a call or text requesting personal information, hang up and call us directly at our published number.

New Scam Alert: Authorities warn taxpayers to be vigilant and on alert to this potential fraud.

Scammers may be targeting your second stimulus check. Exercise caution in handling any email with a COVID-19-related subject line, attachment, or hyperlink, and be wary of social media pleas, texts, or calls related to COVID-19. The Better Business Bureau has received reports of phone calls, text messages and emails from scammers impersonating IRS agents in an attempt to steal stimulus payments and personal information.

Click here for more information regarding this scam from the Federal Trade Commission.

Here is what you need to know :

The IRS will deposit your check into the direct deposit account you previously provided on your tax return or, in the alternative, send you a paper check.
The IRS will not call and ask you to verify your payment details. Do not give out your bank account, debit account or Paypal account information, even if someone claims it's necessary to get your check. It is not true.
If you receive texts or emails claiming you can get your money faster by sending personal information or clicking on links, delete them. Do not click on any links in those emails or texts.

Please visit The Cybersecurity and Infrastructure Security Agency (CISA) website for more information.

For more information on protecting yourself from scams and identity theft, visit:

For the latest information about coronavirus, go to the CDC's resource center.

Economic Impact Payments (Stimulus Checks)

Please note the IRS, not APGFCU, controls when an Economic Impact Payment (stimulus check) will be directly deposited into your account.

The IRS has an online tool called “Get My Payment”, which will allow recipients to track the status of their payment. This will be available at www.irs.gov/coronavirus and will be the best source of information.

Once the payment is in “pending” status, members with online/mobile banking will be able to see the payment amount and the day it is scheduled to post to their account. If you don’t have online/mobile banking, sign up today.

Beware of Stimulus Fraud - Click here to familiarize and protect yourself from the latest scams.

For Our Business Banking Members

If you have questions about how we may be of help to your business during this challenging time please contact us at commercialservices@apgfcu.com and a Business Services Manager will reach out to discuss your specific needs.

Helpful Resources

New Scam Alert: Small businesses are targets for a new COVID scam.

A new phishing scam is targeting small businesses. It starts with an email that claims to come from the “Small Business Administration Office of Disaster Assistance” and claimes the business is eligible for a loan of up to $250,000 and asks for personal information.

Click here for more information regarding this scam from the Federal Trade Commission.

Alert!

Helping U Stay Safe: Coronavirus Precautions

How to Bank Remotely with APGFCU

Quick Links

Emergency Assistance Program

Protecting Yourself from Fraud

Economic Impact Payments (Stimulus Checks)

For Our Business Banking Members